Privacy Policy

Privacy Policy

Website: https://healthdoktor.com
AI Technology Powered by: Sympoto AI

1. Introduction

HealthDoktor (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, process, store, and protect your information when you use our platform and AI-powered services.

By using HealthDoktor, you agree to the collection and use of information in accordance with this Policy.

2. Legal Framework (UAE Compliance)

We process personal data in accordance with:

  • UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL)
  • Applicable healthcare, digital, and data protection regulations

Where required, we rely on your consent and/or other lawful bases under applicable law to process your data.

3. Information We Collect

A. Personal Information

We may collect:

  • Name
  • Email address
  • Phone number
  • Location (e.g., Dubai, UAE)

B. Health & Symptom Data

When using our AI system powered by Sympoto AI, we may collect:

  • Symptoms you input
  • Health concerns you describe
  • Search queries related to medical conditions

⚠️ This data is used solely to provide AI-assisted matching, improve user experience, and enhance system performance.

We do not store full medical records or clinical histories.

C. Technical Data

We automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Usage behavior (pages visited, clicks, interactions)

D. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve functionality and user experience
  • Analyze traffic and usage patterns
  • Support marketing and performance optimization

You may disable cookies via your browser settings; however, some features may not function properly.

4. How We Use Your Information

We use collected data to:

  • Match symptoms to relevant healthcare providers using AI
  • Facilitate doctor discovery and appointment booking
  • Communicate confirmations, updates, and support
  • Improve platform performance and AI accuracy
  • Maintain security and prevent fraud or misuse
  • Comply with legal and regulatory obligations

5. AI Data Processing (Sympoto AI)

Our AI system, powered by Sympoto AI:

  • Processes user-inputted symptoms to generate recommendations
  • Uses anonymized and aggregated data to improve algorithms
  • Operates as an assistive, non-clinical tool

⚠️ AI outputs:

  • Are informational only
  • Are not medical advice
  • May be incomplete or inaccurate

Users should not rely on AI outputs for medical decisions without consulting a licensed healthcare professional.

6. Data Sharing

We may share your information with:

A. Healthcare Providers

  • To enable appointment booking
  • To match you with relevant specialists

B. Service Providers

  • Hosting and infrastructure providers
  • Payment processors
  • Analytics and performance tools

C. Legal Authorities

  • When required by applicable UAE law or regulatory authorities

We do not sell, rent, or trade your personal data.

7. Data Storage & Security

We implement appropriate technical and organizational measures, including:

  • Secure hosting environments
  • Encryption (where applicable)
  • Access controls and monitoring

However, no system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your data:

  • Only as long as necessary for the purposes outlined
  • To comply with legal, regulatory, and operational obligations
  • In anonymized form where used for AI improvement

9. Your Rights (UAE PDPL)

Under UAE law, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data
  • Restrict or object to certain processing
  • Withdraw consent where applicable

To exercise your rights, contact us using the details below.

10. International Data Transfers

Your data may be stored or processed outside the UAE.

Where this occurs, we ensure appropriate safeguards are implemented to protect your data in accordance with applicable laws.

11. Children’s Privacy

Our services are not intended for individuals under 18 without parental or guardian supervision.

We do not knowingly collect personal data from minors without appropriate consent.

12. Third-Party Links

The Platform may contain links to third-party websites.

We are not responsible for the privacy practices or content of such websites.

13. Updates to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date. Continued use of the Platform constitutes acceptance of the updated Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy:

Email: support@healthdoktor.com
Website: https://healthdoktor.com